Poor throughput

[HelenLou]

Having had a good service for years, a month ago we had intermittent loss of connectivity. A new router was sent out (a 2 I think) and a BT engineer who tested that we had a strong signal to the router 24MBPS but only 2-5MBPS download and 0.08 upload maximum (wireless). Openreach engineers have been 2times (3 missed appointments). Their diagnostics identified we had the wrong profile and no sheath on the broadband. They switched this on and it made no difference. The engineer checked all wires, devices etc to look for interference within our property and found none. Neither Openreach nor BT accept responsibility and say they are at their technical limit to help. They just tell us to connect by wire (very tricky for multiple users etc) and it seems such a backward step when we have had good speeds for the past 10 years. We work from home and have limited tech knowhow but are beginning to despair. Can anyone advice where to go next please? The problem is a throughput issue but we have never experienced it before.

[WSH]

"very tricky for multiple users etc"

Maybe not as tricky as you think.  You need a switch, like the Netgear GS308, for example.  One should be in the region of £25 today.  You plug one ethernet cable in from the router to the switch, then connect the users to the other 7 ports.  It's plug and play.

Of course, a lot depends how easy it is to get the cables to the other users but any techie will tell you wires beats wireless every time.  It's faster, more stable, more secure.

[michaelkenward]

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@WSHwrote:

"very tricky for multiple users etc"

Maybe not as tricky as you think.  You need a switch, like the Netgear GS308, for example.  One should be in the region of £25 today.  You plug one ethernet cable in from the router to the switch, then connect the users to the other 7 ports.  It's plug and play.

Of course, a lot depends how easy it is to get the cables to the other users but any techie will tell you wires beats wireless every time.  It's faster, more stable, more secure.

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Indeed.

Another, more expensive, way of wiring up more users without running cables all over the place is to use Powerline.  It turns the mains circuit into a network. No good if you have electrically noise mains or a circuit with loads of isolators and fuse boxes, but can beat wifi.

[WSH]

@michaelkenward  Only if you're desperate.  I'd have to disagree with you.  I'd rate powerline as third best after wireless!