Hi WSH,
When the engineer came, I asked if we could switch to turning off the EE router that supported our copper cable broadband now that we have fiber optic. He said it was up to us - so to answer your request for clarification, I am attempting to suss out why I cannot use my upgraded connection without the EE router.
The problem is with the incoming speed and that we're measuring at 5 mbps where I believe a fiber optic connection would be higher (this is with both the hub and the router on) and when I attempt to turn off the EE router, there is no connection at all. I read on the hub light guide for my model that a stable orange means a broadband connection but no internet.
I think Licquorice has potentially hit the nail on the head though. We were told it would take 24 hours for the service to activate and I presume that is for a working day unless it is just a set window/period. It would also make sense as to why we are getting orange but no connection.
Because I have done a factory reset of the router and tried a complete disconnect of the EE router with no results. Everything else remains untouched since the engineer arrived.
