Thank you Licquorice, I think this is it.
We have a 24 hour window until activation, but then I am so confused on why we are getting faster internet if the service has not kicked in?
Yes, Licquorice is right.
Just be aware, though, that you can't have two routers in the same network, as they will clash.
Presumably the copper will go off at the same time the fibre comes on, so taking the EE router out of the picture, as it were. If you are still having problems though I would remove the EE router as having things connected to both at the same time might cause issues.