Ring Door Bell

[nikhilmistry]

I have a Ring Door Bell 2 and my BT Smart Hub 2.  They were working perfectly fine until abnout 3 weeks ago when the door bell discharged. Since then it is not connecting to the internet. I have tried everything i have read through the forumns including trying to connect at a different location where is worked straight away. Any help is greatly appreciated.

I have tried everything and now stuck.

1. Fully charged.

2. Reset the hub.

3. Tried switching off 5GHZ

4. Factory reset

5. BT Helpdesk updated the hub.

[Keith_Beddoe]

@nikhilmistry 

Welcome to this user forum for BT Retail phone and broadband customers.

Have you tried a factory reset of the BT Home Hub?

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Connection issues can be caused by the home hub running out of internal connections. A normal restart does not fix that.

[imjolly]

have you tried resetting the ring door bell back to factory and start as new

https://support.help.ring.com/hc/en-gb/articles/4405018926740-How-to-completely-reset-your-Ring-Vide...

[ptrduffy · Accepted solution]

@nikhilmistry 

You tried turning the 5GHz off, but have you tried manually changing the 2.4GHz channel?  It may be that there's local congestion on the WiFi channel being used.

[nikhilmistry]

This has worked, changed to channel 6 and connected straight away. Didn't need to switch off the 5GHz.
Thank you 🙂