Solved! Go to Solution.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
thanks for the response. Quiet line checked and line silent
the stats you request. are they these
|Connection type||Fibre Broadband (VDSL)|
|Firmware version||v0.38.00.10147-BT (Fri Oct 14 23:39:03 2022)|
|Serial number||removed by me|
|Downstream sync speed||24.0 Mbps|
|Upstream sync speed||7.5 Mbps|
|Network uptime||0 days 23 Hours 6 Mins 13 Secs|
|System uptime||0 days 23 Hours 7 Mins 42 Secs|
|Public Wi-fi status||Active|
i also got these
|Up to 2||--||1 to 3||Available||Yes|
|Up to 2||Up to 0.5||1 to 3||Available||Yes|
|Up to 2||--||1 to 3||Available||--|
|Up to 2||--||1 to 3||--||Yes|
|Up to 2||--||1 to 3||--||--|
|Up to 0.5||--||1 to 3||--||Yes|
FTTP is not available.
The exchange is not in a current fibre priority programme
WLR is currently available at the exchange
SOADSL is restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
hope this makes sense and thank you
just to clarify i don't think the speed to the router can be improved and accept that 20mb is the best i can get
The problem is that the wifi speed varies. sometimes it is 20mb and most of the time is about .02mb
it used to be stable and now its unusable for a lot of the time.
i have had many engineers visit the house and the next ne is due Monday but they don't care as it intermittent and works as far as the router.
sorry but that is not the hub stats from advanced settings/technical log information
connection time is 23hrs was that manual reset or router dropping internet connection?
thanks for your help and sorry about that
i hope this is now the right data
his is a list of your Hub settings and current statistics.
Those stats look OK but because you removed the exchange and cab you are supplied by we don't know if they could be better.