<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Hi @silverbantam sorry that you're now getting this IPC error.
If you have full fibre try power cycling the ONT first. Check your broadband speed is ok, restart your router and then the TV box and see if that resolves the error.