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pmosb
Contributor
769 Views
Message 41 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

I trying a tweak - switching to Mode 2 instead of Mode 1.  So far I have not seen any browsing interruptions.  Anyone care to try Mode 2?

BT Smart Hub 2 + BT Disc on full fibre 150Meg Halo FTTP
Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.
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wellen
Aspiring Contributor
751 Views
Message 42 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

Hi all, just posting to say current firmware potentially has bugs and I have reported it on another thread https://community.bt.com/t5/BT-Devices/Issues-post-firmware-upgrade-home-hub-2/m-p/2225699#M26795 and have spoken to BT several times regarding it to mixed results - my last call to Birmingham team was hopeful though as it is being raised up and potentially investigated.

 

We shall see...

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Gadgetboy1980
Beginner
727 Views
Message 43 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

This is my first time posting to the BT community.

After having months upon months of major wifi issues with the Smart Hub 2 I just decided to connected to an ASUS mesh system.

This has solved ALL of my connection issues.

I used to have problems with devices finding my printer, connecting to my Google speakers/displays, loading of websites and apps, the list goes on.

I now have WiFi that just works and no more frustrating drop outs or connection issues.

No-one should have to delve into any system settings, it should just be plug and play which the vast majority of BT broadband users require.

In my opinion this particular hub is not fit for purpose.

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pmosb
Contributor
725 Views
Message 44 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

Hi @Gadgetboy1980 .    For two years I had no problem with the Smart Hub 2.  It is only in the last 3 months I have had wifi connection dropouts.   BT have also forced Digital Voice on me (although I understand it has issues so BT have halted the roll out to others).  So to get a replacement Router I am going to have to find a Mesh system that also has a voice handset socket.

 

 

BT Smart Hub 2 + BT Disc on full fibre 150Meg Halo FTTP
Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.
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Gadgetboy1980
Beginner
719 Views
Message 45 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

I also have VOIP with BT so I just plugged my Asus mesh into the BT hub, which I believe can cause double NAT issues? Set it up as a new network and literally had zero problems.

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licquorice
Distinguished Sage
Distinguished Sage
717 Views
Message 46 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

@pmosb There isn't one. For DV you HAVE to use the BT SH2

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pmosb
Contributor
710 Views
Message 47 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

@licquorice   Thanks.  So it looks like I can keep my SH2 for DV and then turn off wifi (hoping the firmware bug of dropping connection is limited only to the Wifi facility) and then connect, say, a ASUS Mesh kit at £98.   I'll sell my BT disc.

BT Smart Hub 2 + BT Disc on full fibre 150Meg Halo FTTP
Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.
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caz138
Aspiring Contributor
672 Views
Message 48 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

I wouldn’t know which one to buy - can you recommend a good one?

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stevebrass
Recognised Expert
657 Views
Message 49 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting


@caz138wrote:

I wouldn’t know which one to buy - can you recommend a good one?



I use Netgear Orbi - base and one satellite- with very satisfactory results. Stick to a well known band. 

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Gadgetboy1980
Beginner
654 Views
Message 50 of 121

Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

I got these and they work perfectly:

ASUS Zenwifi mini CD6 AC1500