Smart Hub 2's ethernet ports stopped working

[SmallJSP]

Tried this but they want me to call 'Product HD' which is not open on a Sunday

[shakey1981]

the router is faulty tell them the ethernet ports are dead no amount of research will make this any diffrent

the fact that it was working and now it isnt suggest something has died

had the happen on a competitors router once

if you pluge in 3 or ports a certain port wouldint work and was just dead 

[shakey1981]

 if you are a paying customer and something is wrong aslomg as you not using your own router and are using the one privided they as souppose to change it as it is it the ports are faulty its not fit for purpose 

id put in a complaint 

this just bt refusing to fo a router swap as it cost them money 

if this can be proved ports are faulty on the router recoed a video og this and it it to the complaint 

[Kodikid]

No need to complain, from my experience BT are more then happy to replace faulty router's. 

Ring them tomorrow, and if they can't find/fix the issues with the router you'll have a new SH2 crashing through your letter box by Friday. 

[shakey1981]

@Kodikid @SmallJSP only put a complaint in if they refuse to change the router of course 

[SmallJSP]

Hello,

Thanks for all the replies. I was going to do a factory reset, but instead rang up BT and pretty quickly they agreed to send me a replacement router. Should arrive later this week.

Now, I wanted to do a backup of my settings to potentially import once the hardware is swapped over. I go in to Home>Advanced settings>System, then Back up/Restore, click on the 'Back up' button...and it goes to a 404 (looks like it should be 192.168.1.254/etc/config/hub.conf) !!

[licquorice]

A backup made on one hub can't be restored to another hub.

Unless you have made many configuration changes such as port forwarding, there is little point in a backup in any case.

When you new hub arrives, simply change the network name (SSID) and password to that of the old hub to avoid changing on multiple devices.

[SmallJSP]

Thanks, good to know!

J

[shakey1981]

what do they do once router is returned do the use the same (SSID)

or do they pull it from service ?

the chances of getting the same  (SSID) in the same area is non existance i know nut still interestes me 

[Crimliar]

SSID don't need to be unique (they're local, like your computer name), you could manually change it to whatever you wanted.  Even if you were to use the same SSID, if you set a different password you could have two networks with the same SSID, but clients would only be able to connect if they had the password for the SSID/combo they are closest to!

My SSID carries enough info that my neighbours can see it's mine, but the password is strong - nothing is unbreakable, but you are not going to break it without a sweat!