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licquorice
Distinguished Sage
Distinguished Sage
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Message 11 of 14

Re: Smart hub not working when Mini pass through unplugged

What happens when you unplug the grey DSL cable at the hub?

This is totally weird.

Can you post a screenshot of the hub stats

Advanced settings> Technical log > Information

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TimCurtis
Guru
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Message 12 of 14

Re: Smart hub not working when Mini pass through unplugged

@Wookster 

How about posting the connection stats for the router.

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Wookster
Aspiring Contributor
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Message 13 of 14

Re: Smart hub not working when Mini pass through unplugged

If I un plug the dsl, tor light goes purple 

These are images you asked for (I think C275DF2C-0AB6-4CAC-98CF-B3D31894B3FC.jpeg2F239315-3D85-4544-AD53-BD3D7A904CC4.jpeg

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gg30340
Distinguished Sage
Distinguished Sage
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Message 14 of 14

Re: Smart hub not working when Mini pass through unplugged

Start again. Unplug everything. Remove the powerline adaptor and remove the Ethernet cable from the BTHub.  Plug the  BTHub' power plug directly into an electrical socket . Make sure you have the cable from the phone socket plugged into the phone socket and the BTHub.

Power on the BTHub. What happens?

You should have  a wireless signal.

If you have a device that needs an Ethernet connection plug the Ethernet cable into the BTHub and the other end into the device.

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