BT Smarthub2

[andreaferns120472]

My broadband package is Fibre with Halo 3, not sure what you mean by BT Digital Voice?

[Keith_Beddoe]

Do you use your phone service?

Halo 3 extras would not work with a different router.

When you get the disconnections, do the lights on the home hub change colour, indicating a line fault?

[andreaferns120472]

I do use BT phone service.

When the hub disconnects the lights go orange and then flash and return to blue

[Keith_Beddoe]

Then you have a line fault, so its unlikely using a different router will help. How many times have you reported the problem to BT?

If you really want to prove it, then buy a cheap basic router and try that and see if that disconnects.

Provided you have a VDSL (copper connection) under 80mbs, and are happy to have a 2.4GHz wireless signal, then one of these will work https://www.tp-link.com/uk/service-provider/dsl-router/td-w9970/

Cost about £33 from Amazon and £40 from Argos. You can normally return them if you still get the disconnections.

If you must have dual band wireless, then https://www.tp-link.com/uk/service-provider/dsl-router/archer-vr400/

That costs nearly £80.

[andreaferns120472]

I certainly do have a line fault as there is a crackle on the line, I have had many BT and Openreach engineers visit my house over the past few months  but they can never find a fault.  I am still in talks with BT regarding this issue and over the past 10 days I have  had two engineer appointments booked both times no engineer turned up.  I have sent a few messages to my BT contact using BT community but they haven't responded.  It's absolutely ridiculous, I know there is a fault on the line as when I use my landline I ask the person I am speaking to if they can hear a crackle on the line and they always say yes.  I am exasperated, I just don't know what to do!

[Keith_Beddoe]

Then you would be wasting your time and money trying a different router, as its a line fault.

Did you contact @RobbieMac  as requested here https://community.bt.com/t5/Home-setup-Wi-Fi-network/Smarthub-2-disconnecting/m-p/2261704#M198841

There was no update to this thread as to the result.

[rbz5416]

Changing router will be completely pointless.

How are you reporting this fault, as broadband or phone? I would suggest that reporting a phone fault is more likely to result in a fix as it's too easy to dismiss a broadband fault.

Edit: I see this has already been covered. You are wasting everyone's time starting a second thread.

[andreaferns120472]

I do not see a private message from you!

[andreaferns120472]

The last private message in my inbox was on the 15th December from 

JohnC2

Moderator

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[Keith_Beddoe]

@andreaferns120472 I have flagged to issue to a moderator, on the original thread, so please watch that for updates as it looks like it was missed, which can occasionally happen.

You should have receive a message here https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox