Suddenly address can't get broadband!!!!

[NEEDHELP2024]

@jac_95  Going back to your comment...shall I also contact BT and request they do data integrity checks on the address and explain I have ONT and provide the serial number?

[jac_95]

@NEEDHELP2024 

As already been stated, only the provider who you are wanting to take out the broadband service with can perform this.

BT Consumer, the ISP, that this forum is for can only help and support existing customers or users wanting to sign up to BT broadband.

Are you or your tenants wanting to sign up to BT broadband? 

[NEEDHELP2024]

@jac_95  yes we are wanting to sign up to BT as has the best offer 

[jac_95]

@NEEDHELP2024 

Whoever is opening the account in their name with BT broadband you can try the FTTP team on 0800 587 4787

Provide the guide (customer service agent) the ONT serial number and explain that they may need get DI or raise a ORDI request due to the address issue.