Tp-link Archer vr600 won’t connect to the internet.

[licquorice]

If you have FTTP your broadband doesn't come via the NTE5c, you should have a fibre modem (ONT).

Can't see how the Smart hub2 works if connected to the 5c if you have FTTP.

[Bakes982]

 I definitely have a master socket 5c and also FTTP mode is set to on 

[chrisjp]

Are you sure you have FTTP and not FTTC?
If the former, you should have a white ONT box with several green lights and you connect this to the WAN (red labelled) socket on your SH2 using an ethernet cable.
If the latter, you'll have an ordinary BT/Openreach master socket and you connect this to the RJ11 port on the SH2 using a BT plug to RJ11 plug cable

[licquorice]

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@Bakes982 wrote:

 I definitely have a master socket 5c and also FTTP mode is set to on 

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That doesn't mean you have FTTP, it just changes LAN port 4 to a WAN port.

What download speed do you get with the Hub, that will indicate what service you have.

[chrisjp]

Setting FTTP mode to "ON" on your SH2 merely turns the red labelled port from an ordinary LAN port to a WAN port - ready to receive an ethernet cable from the ONT if that is installed.
However, it does not magically provide you with a fibre to the premises service! If you don't have an ONT on your wall somewhere then you don't have FTTP.

[Bakes982]

Well like I’ve suggested , I have no idea how I’d even know. I have the master socket 5c on my wall and that’s it? I don’t know if that suggests I have FTTP or not

[Bakes982]

130mbps , my internet now won’t connect at all on my bt router, so somethings obviously wrong now but wasn’t earlier

[Keith_Beddoe]

If you normally get 130Mbs, then that is G.fast, and the VR600 is incompatible with that.

[licquorice]

Right, if you are getting 130M you either have G.Fast and your vr600 won't work or you really do have FTTP.

Surely you must know if you have a full fibre ONT?

[Bakes982]

Fantastic, looks like I’ve wasted £80 then