URGENT: BT Content Control: Whitelist our website domain

[storylane]

Dear EE Team,


We observe that our various UK based customers, who are on EE network, are not being able to access our online website at https://app.storylane.io  since last couple of days.

We have confirmed, all other customers from different geographic locations are able to access the website correctly.

Evidently there is some blocking that is happening at the EE network level. 

We request you to kindly whitelist our domains app.storylane.io and *.storylane.io as wildcard to ensure that all our services are accessible to the EE network users.

Once we ask our customer to switch to Google DNS like 8.8.8.8 - then it works just fine.

Please see the screenshot

 

 

Thank you.

[Linzi_H]

Hi @storylane 

Our team has picked this up on the EE Community, and we'll update you further once we know more. 

Linzi 

[storylane]

@Linzi_H 

Thanks for the quick response.

[storylane]

@Linzi_H 

It's been few days and "app.storylane.io" is still unlisted in BT ISP.  

We have >3000+ customers worldwide and since BT ISP unlisted us, it's causing issue with our customers like Amazon / Microsoft / Pearson etc 

We also got recently notified by AWS about phishing demos and we duly removed those accounts. We don't see any emails from BT on this and looks domain was unlisted based on some reports without checking with us. 

Can you kindly let us know update or who we should contact on BT team who can help with this ? 

[imjolly]

from mod post it has been picked up on EE community so try there  https://community.ee.co.uk/

[Linzi_H · Accepted solution]

Good morning.

This has now been resolved and an update provided on the EE Community 👉 Solved: Re: URGENT: EE Content Control: Whitelist our website domain. 

Thank you,
Linzi 

[storylane]

Thanks for the updates @Linzi_H 

[Corsicanfox]

Is there a better way more prescribed way to achieve this. I need a web site unblocked in this manner and would like to go through the proper channels?

Thank you

[Peter_W]

Welcome to the Community, @Corsicanfox.

Could you please let us know about the issues you have been facing here?

Is it EE mobile or broadband accounts that appear to be getting blocked, and do you know if it's all users or only certain people.

Which site is it you're facing issues with, too?

Peter