Unable to connect new Samsung TV to EE Hub

[niagh01]

I purchased e a new 2025 Samsung TV and cant connect to my Broadband which is 900MBS via the EE Hub, comes back with an error, Automatic IP setup failed. I entered an IP address manually of 192.168.1.188, Subnet mask:@ 255.255.255.0, Gateway, 192.168.1.254 and DNS Server 8.8.8.8. Tried again to connect, same message.

I connected a Lan cable,  and successfully connected immediately, connected via a Hotspot on my Iphone, connected immediately.

Also tried switching off / on the Hub, factory reset on TV, same problem

Tried to contact EE help desk, cant get past the BOT, keeps coming back as line tests OK. I tried adding ASSIST with no luck. Help would be greatly appreciated.

[WSH · Accepted solution]

There is a separate EE forum here:

https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband

As they are more familiar with EE equipment, it may be better posting your question there.

[niagh01]

Hi, thanks for your quick reply, being with BT since 76, I automatically went to the the BT forum for help. I'll post my question in the EE group