Unable to connect to websites via Ethernet on Smart Hub 2

[Alan_in_Hemel]

In the past if I wanted to download something chunky, I connected my laptop to the Smart Hub 2 by Ethernet cable to do this.  Yesterday when I tried to do that it failed, and I do not understand why.

The toolbar symbol in the bottom right-hand corner changed from wi-fi to Ethernet.  Connecting to any website, including BT Home, just received an unable to connect or time out message.  Settings showed I had internet access okay and running the trouble shooter just told me the problem was with the website not my laptop.  Removing the Ethernet cable and returning to wi-fi enabled me to connect fine after a reboot.  I tried this with my daughter’s laptop and had the same result, so it is not a problem with my laptop.

My main PC is permanently connected by Ethernet as it has no wi-fi, so I know the ports work on the hub.  Any suggestions as to what might be causing this?

[countrypaul]

What do you get as results if you type ipconfig /all into a command prompt both when connected via WiFi and also ethernet?

What do you get if you type ping 8.8.8.8 with Ethernet connected?

[Alan_in_Hemel]

C:\Users\alanc>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alan-Lenovo
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 7C-8A-E1-68-38-87
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 02-45-E2-B8-5C-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 82-45-E2-40-20-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
Physical Address. . . . . . . . . : 00-45-E2-4E-D1-0F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a00:23c7:5ba1:ab01:fd05:77b4:c71e:60fa(Preferred)
Temporary IPv6 Address. . . . . . : 2a00:23c7:5ba1:ab01:c879:59ca:259:794f(Preferred)
Link-local IPv6 Address . . . . . : fe80::cceb:a3f3:c04f:a53d%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.231(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 11 October 2023 19:19:02
Lease Expires . . . . . . . . . . : 14 October 2023 10:31:12
Default Gateway . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%9
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 134235618
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-DE-66-4C-7C-8A-E1-68-38-87
DNS Servers . . . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%9
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-45-E2-4E-D1-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\alanc>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alan-Lenovo
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 7C-8A-E1-68-38-87
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a00:23c7:5ba1:ab01:a17d:2394:207c:e905(Preferred)
Temporary IPv6 Address. . . . . . : 2a00:23c7:5ba1:ab01:9959:fdcb:b404:6e6f(Preferred)
Link-local IPv6 Address . . . . . : fe80::2eac:e4c6:9dcc:c531%7(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.137.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%7
DHCPv6 IAID . . . . . . . . . . . : 125602529
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-DE-66-4C-7C-8A-E1-68-38-87
DNS Servers . . . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%7
fe80::ee6c:9aff:feb1:546e%7
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

Wireless LAN adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 02-45-E2-B8-5C-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 82-45-E2-40-20-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
Physical Address. . . . . . . . . : 00-45-E2-4E-D1-0F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a00:23c7:5ba1:ab01:fd05:77b4:c71e:60fa(Preferred)
Temporary IPv6 Address. . . . . . : 2a00:23c7:5ba1:ab01:c879:59ca:259:794f(Preferred)
Link-local IPv6 Address . . . . . : fe80::cceb:a3f3:c04f:a53d%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.231(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 11 October 2023 19:18:41
Lease Expires . . . . . . . . . . : 14 October 2023 10:30:52
Default Gateway . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%9
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 134235618
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-DE-66-4C-7C-8A-E1-68-38-87
DNS Servers . . . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%9
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-45-E2-4E-D1-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\alanc>ping8.8.8.8
'ping8.8.8.8' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\alanc>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=11ms TTL=58
Reply from 8.8.8.8: bytes=32 time=10ms TTL=58
Reply from 8.8.8.8: bytes=32 time=13ms TTL=58
Reply from 8.8.8.8: bytes=32 time=11ms TTL=58

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 13ms, Average = 11ms

C:\Users\alanc>

[Alan_in_Hemel]

I sent the readings across out of interest but of course the Ethernet connection is working fine today. I have not done anything different apart from get a good nights sleep. I am very confused by this.

[countrypaul]

I notice that your Ethernet connection is static rather than DHCP and has no IP4 gateway or DNS server configured, also your WiFi seems active at the same time as the Ethernet. I have no idea if either of those points is relevant, but on my laptop when Ethernet is active WiFi is disabled - both are set for DHCP so would have the same gateway/DNS configuration. I have not tried the type of configuration you have so my comments might be totally irrelevant😁

[Alan_in_Hemel]

Settings shows the Ethernet as Automatic (DHCP), IPv4 Address is showing. Copy of properties below:

Link speed (Receive/Transmit): 1000/1000 (Mbps)
IPv6 address: 2a00:23c7:5ba1:ab01:a17d:2394:207c:e905
Link-local IPv6 address: fe80::2eac:e4c6:9dcc:c531%7
IPv6 DNS servers: fe80::ee6c:9aff:feb1:546e%7
fe80::ee6c:9aff:feb1:546e%7
IPv4 address: 192.168.137.1
Primary DNS suffix: home
DNS suffix search list: home
Manufacturer: Realtek
Description: Realtek PCIe GbE Family Controller
Driver version: 10.35.510.2019
Physical address (MAC): 7C-8A-E1-68-38-87

Having plugged the Ethernet cable back in and out again, I have returned to the state where internet sites are not connecting. I will try a reboot. I did notice on Ethernet just now that I am unable to connect to OneDrive or my networked printer. All very odd.

[countrypaul]

In your earlier posting of the results of ipconfig with the  Ethernet adapter under DHCP Enabled it says No.  Also there is no Gateway address or DNS server address for IPV4. (Section copied and placed below to save scrolling about). This section also shows the WiFi still connected.

Something weird appears to be happening with your Ethernet connection - I am not sure what. Could it be a faulty cable (unlikely to cause these problems), or a faulty driver (is there an update?).

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 7C-8A-E1-68-38-87
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a00:23c7:5ba1:ab01:a17d:2394:207c:e905(Preferred)
Temporary IPv6 Address. . . . . . : 2a00:23c7:5ba1:ab01:9959:fdcb:b404:6e6f(Preferred)
Link-local IPv6 Address . . . . . : fe80::2eac:e4c6:9dcc:c531%7(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.137.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%7
DHCPv6 IAID . . . . . . . . . . . : 125602529
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-DE-66-4C-7C-8A-E1-68-38-87
DNS Servers . . . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%7
fe80::ee6c:9aff:feb1:546e%7
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

[ljm]

Does the WiFi automatically disconnect when connecting Ethernet, or does it have to be switched off manually within Wireless section of Hub Manager?

[Alan_in_Hemel]

I checked the drivers in Device Manager and all connectivity ones are up to date.

[Alan_in_Hemel]

With Ethernet connected if I click on connections it shows wi-fi as disconnected.