Unstable broadband

[Ceri1]

I keep getting the message "your broadband is unstable" especially whilst using Zoom.  What can I do to sort this?

[Keith_Beddoe]

@Ceri1 

Are you using a wireless connection instead of a direct Ethernet connection?

[Ceri1]

Yes I'm using wifi

[Keith_Beddoe]

Its most likely due to a poor wireless connection. You could try a different wireless channel, or moving your device closer to the BT Home Hub.

If your device has an Ethernet (LAN), port, then you would get a much more reliable connection using that. You would need to connect directly to the home hub, or connect using powerline adapters if you cannot run an Ethernet cable.

[Ceri1]

Thank you for your advice.  I was less than 1m away from the hub when I got the message this week.  I haven't got an ethernet port so I'll look at powerline adaptors. Thanks

[Keith_Beddoe]

Powerline adapters require an Ethernet port on your device.

What are you using to run Zoom?

[Ceri1]

Oh I see.  

I'm not sure what you mean about Zoom.  I have the Zoom app on my laptop and use wifi for it.

[Keith_Beddoe]

Has your laptop got an Ethernet (LAN) port?

[Les-Gibson]

Is your laptop 5GHz capable and do you have Sky Q?

If the answer to both is yes, then click here  enter the admin password for your hub, and change the 5GHz channel from 36 to any one of the other options     

[Ceri1]

No I haven't got an ethernet port on my laptop.