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Message 1 of 2

Whole Home Premium Locked me out...

Suddenly the app is asking for an admin password.  None of the disc passwords work. 

Do I have to reset my whole network (again!!) Or can i retrieve the password somehow....

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Message 2 of 2

Re: Whole Home Premium Locked me out...

Hi @Rolandsizzers,
 

Thanks for visiting the BT Community
 
As per our help page the admin password you need for the Whole home WiFi discs should be printed on the back of the discs themselves.
 

That should work but in case its a different admin password you need you can try the hub admin password. If its a BT hub you have this help page has information for how to find yours and give it a try.

Alex

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