Hi all
I've been using the white Whole Home Premium discs for several years now and, generally, they've worked really well. When there is a blip, a quick restart usually puts things right. But not this time...
I have four of the discs in my house due wifi signal issues caused by my old brick walls. The main disc is connected to my BT Hub 2 and the other discs connected wirelessly. I have 500mb full fibre broadband and usually I get speeds of around 300-400 mb throughout the house. I also switch the WiFi off on the home hub to reduce the chances of interference related issues.
Yesterday, for no apparent reason my internet became really slow. So I tried a few things several times -none of which worked:
- Restarted the discs via the app
- Restarted by switching them off at the plug for a couple of minutes
- Used the reset button to reset the discs and reinstall
- Tested and swapped out all network cables
- Reset the fibre box by disconnecting the power for 15 minutes. Plugged back in and waited for another 15 minutes
- Restarted the BT hub 2
- Reset the BT hub 2
- Tried the network cables in all of the lan ports
- Swapped out the main disc with ones that I was using elsewhere
- Checked for network updates
- Tried reinstalling with the majority of home WiFi appliances switched off
- Tried move the main disc as far away from the router with a extra long length of cat 6 cable
- Tried several devices to connect and test the speed of the internet
- Tried connecting to WiFi directly through BT Hub 2 and although signal can be a bit weaker, speeds are a lot better
After all of this, I'm in exactly the same position. I can set all four discs up but the internet is really slow. For example, standing next to the disc, I occasionally got 400mb but when I walked into the next room the speed drops to anywhere between 50mb and 0.5mb.
If I go back and stand right next to the disc, and making sure I'm connected to it, I get around 20-50mb. Strangely, when testing the internet speed through the Ookla speedtest , I can see the internet speed significantly drop with every step away from the disc.
Throughout all of this, I usually seem to have full signal WiFi strength on my phone.
My guess is that my Hub 2 has an intermittent fault but I can't really swap it out to test it.
Any ideas anyone?
