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soumitradutta26
Beginner

on ‎21-07-2026 12h07 - last edited on ‎21-07-2026 16h39 by Moderator

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Message 1 of 3

Why has my BT internet suddenly stopped?

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My BT internet has suddenly stopped working and I’m not sure what caused it. I have tried restarting my router, but the issue is still there.

Has anyone experienced this problem before? Could you please share any suggestions or steps that helped you fix it?

 

Regards

[Mod edit - full name removed, please don't share any personal details on these public forums]

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-07-2026 12h11 - last edited on ‎21-07-2026 16h40 by Moderator

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Message 2 of 3

Why has my BT internet suddenly stopped?

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have you checked service in your area as maybe it is not just you  https://www.bt.com/help/check-service-status

what colour is the hub lights?  is you broadband package fibre to cabinet or fibre to your home?



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licquorice
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Distinguished Sage

on ‎21-07-2026 16h29 - last edited on ‎21-07-2026 16h40 by Moderator

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Message 3 of 3

Why has my BT internet suddenly stopped?

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Have you considered reporting the fault to BT customer services?

0330 1234 150

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