Why we received this EE mini router

[Valerie3]

Hi we received this EE MINI ROUTER BUT WE DO NOT NOW WHY WE HAVE problems with out BT router keeps going orange but it’s the wind cable over where we live what keeps going off but we still don’t understand why we received it so please reply to this message many thanks mr bone

[Keith_Beddoe]

@Valerie3 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150