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Message 1 of 2

Xbox Series X & BT Smart Hub 2

We have the BT Smart Hub 2 at home, and for some reason, over the last couple of months, it seems unable to co-operate with my step son’s Xbox Series X. He’s had the Xbox over a year now, but for some reason, recently it’s stopped connecting. 

I complained to BT as the service/speeds was overall pretty poor in the upstairs of our house and we  had our service upgraded to full fibre. 

I was hoping this would fix the issue, but it seems it hasn’t at all. He’s still unable to game. 

has anyone found any solutions to this? Or am I going to have to buy a third party router to run? 

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Message 2 of 2

Re: Xbox Series X & BT Smart Hub 2

Yes I’ve had the same issue, since the software update in December I’ve had horrendous issues with my Xbox connecting and online gameplay, I’ve tried every setting and also had a BT engineer out and nothing has worked.

ive ordered a new router that has QOS etc which is coming tomorrow so i will let you know if that solves the issue 

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