Your home connection could be improved

[kylescudder]

"The other side of the router is your own network and your own responsibly."

Is this true even when using the BT Smart Hub 2?

[garybs29]

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@kylescudderwrote:

So this would make sense if the device getting the below guaranteed speeds was using the WiFi, I think I understand that now. However it is through a Cat5e cable into a HP ProCurve1810G-24, then another Cat5e cable from the switch to the device, so this device would be uneffected by the aforementioned bands and sub-channels, right?

If this is correct then I would still be eligible for some kind of compensation?

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Eh? You admit it's cables etc that you've installed then start asking ablout compensation. If this device that you'r eexperiencing issues with is connected by cables etc try changing them first as it's likely not a BT fault

[kylescudder]

Issue occurs even when Cat5e cable is plugged directly into router.

What other scenarios should I test to confirm if the problem is on my end, or theirs?

[kylescudder]

Where would I find this page in the Hub Manager?

[kylescudder]

Have no desire/need for landline so this is not a concern, thank you though. 

[imjolly]

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[kylescudder]

Isn't using BTs own data rate test a bit like a kid marking their own homework? Are there not other reliable tools from impartial providers?

[imjolly]

Posting the hub stats will show speed at the hub and running the dslchecker will show what is estimated speed range expected from your connection. Can then see if your current connection speed is within expected range

[WSH]

Sorry, only just seen the question you asked on the 10th.

Yes, everything in your own network is your responsibility as BT, (& Openreach), has no control over it. Of course, if the SH2 itself is faulty then that is the responsibility of BT.