error message when entering site on broadband

[TheoRhodes]

Hello,

I have recently installed now tv broadband and cant access websites on my laptop. I can load google search however whenever i try and access a website, such as "glow-log in" and "microsoft login" etc. , it consistently shows an error saying the site cant be reached. I also own a wifi extender and for some reason everything works fine when i load websites through the extender. The wifi settings are not blocking any websites and i have tried following youtube videos (such as https://www.youtube.com/watch?v=10D1IJQ2qV0&t=402s) on how to fix the issue however it didn't work. Any advice would be greatly appreciated.

Thanks, Theo.

[licquorice · Accepted solution]

Why are you posting on BT forum regarding a problem with Now TV broadband?

You need to ask them, it has nothing to do with BT.

[Keith_Beddoe]

@TheoRhodes 

Welcome to this user forum for BT Retail phone and broadband customers.

As you are a NowTV customer, you need to post on their user forum https://community.nowtv.com/t5/Forums/ct-p/Forums

This forum is for BT Retail customers.