iPhone11 connecting to wifi - but "no service"

[TomBootyman]

Morning all,

Against my better judgement, my son got an iPhone. I know nothing about iPhones - rest of us are all android.

I had told him that if he got another detention at school, I would disconnect him from the house wifi using the MYBT app and remove his EE mobile data for a day.

He did. I did.

A day later, and I've given him his data back and reinstated wifi access and his phone will connect to wifi and see mobile signal but he keeps getting "No Service".

I have done a factory reset of our smart hub, he has reset his phone's network settings

Logging in to my hub I can see his phone. he is connected to the hub but no service still.

All suggestions gratefully received.

Tom

[rbz5416]

No service relates to the mobile network, not WiFi.

https://support.apple.com/en-gb/120000

[licquorice]

Sounds like Karma to me 😃

[TomBootyman]

Thank you. But he can't connect to the internet using our wifi despite being able to connect to the hub.
I'll have a look at the link.

[gg30340]

Has airplane mode been activated in error. Try toggling it off and on then restart the phone.

[TomBootyman]

THank you i'll check

[TomBootyman · Accepted solution]

All sorted now. 

Thank you all for your responses.

He simply needed to reset his network settings on his iPhone. 6 hours later, it started working!

Tom