Hi there. I am getting intermittent high ping and latency over the last 8 hours. I've restarted the hub twice and it improves for a while but comes back. Support want me to factory reset the hub. I dont see any evidence that there is a problem with the hub itself though. All web traffic is affected: pages slow to load, streams cut out, gaming impossible. I ran a trace and provided it to support. Here is a trace taken at a time when the symptoms were obvious, then a minute later, the symptoms went away, and i took another trace to the same destination, which now seems to be going a different route. So i am thinking, unhappy device along the route in the network is more likely than a hub problem?
Trace 1:
Tracing route to uk.www.bbc.co.uk.pri.bbc.co.uk [212.58.233.252]
over a maximum of 30 hops:
1 12 ms 20 ms 12 ms 192.168.1.254
2 1143 ms 1238 ms 1226 ms 172.16.17.64
3 * * * Request timed out.
4 1069 ms 1084 ms 1119 ms 31.55.187.180
5 1107 ms 984 ms 856 ms host213-121-192-128.ukcore.bt.net [213.121.192.128]
6 1029 ms 1077 ms 1117 ms peer3-et0-0-2.slough.ukcore.bt.net [62.172.103.228]
7 1161 ms 1181 ms 1002 ms 195.99.126.227
8 * * * Request timed out.
9 811 ms 855 ms 899 ms ae2.er02.lbh.bbc.co.uk [132.185.249.9]
10 1003 ms 1107 ms 1063 ms 132.185.252.130
11 1164 ms 1007 ms 833 ms 212.58.234.2
12 961 ms 1077 ms 1118 ms 212.58.233.252
Trace complete.
Trace 2:
Tracing route to uk.www.bbc.co.uk.pri.bbc.co.uk [212.58.233.254]
over a maximum of 30 hops:
1 7 ms 6 ms 5 ms 192.168.1.254
2 13 ms 13 ms 15 ms 172.16.17.64
3 * * * Request timed out.
4 42 ms 25 ms 33 ms 31.55.187.176
5 21 ms 20 ms 22 ms core1-hu0-2-0-5.southbank.ukcore.bt.net [195.99.127.28]
6 18 ms 19 ms 24 ms peer2-et0-0-2.slough.ukcore.bt.net [62.172.103.204]
7 25 ms 20 ms 20 ms 195.99.126.225
8 35 ms 21 ms 19 ms 132.185.249.12
9 * * * Request timed out.
10 21 ms 23 ms 21 ms ae2.er01.lbh.bbc.co.uk [132.185.249.7]
11 36 ms 28 ms 29 ms 132.185.252.126
12 21 ms 26 ms 21 ms 212.58.234.2
13 23 ms 20 ms 22 ms 212.58.233.254
