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Message 1 of 2

what happens when I request a technician visit?

I've been dealing with serious health issues recently that as meant I'm bedbound and had to move downstairs. 

My Dad isn't technically minded to setup either a wifi system or network solution. 

In my fibre package it says I can have a technician come out to help me improve my Internet setup.

I'm just wondering what they will do and what they can't do.

I don't think I'm using my halo package fully so I hope they could help with that.

Thank you for any help and information anyone can give.

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Message 2 of 2

Re: what happens when I request a technician visit?

The technician should be able to help you set up your home network so that you get a good wifi signal in your house.

See link about what you should get from your Halo package.

 All new BT Halo | The UK’s first unbreakable wi-fi | BT