4K not working

[Shifan786]

I recently purchased an Amazon firestick 4K compatible device for my 4K TV to watch my football matches in 4k. However, when I go onto device checked on the BT sport app, it says my fire tv or my tv is not able to display 4K.  Any reasoning as to why?

[Les-Gibson]

What connection speeds are you getting

[Shifan786]

Download speed: 82.62mbps

upload speed: 30.57mbps

[Les-Gibson]

Do you get an error number with the message and if so what is it and have you tried googling it

[Shifan786]

I don’t get any error number with the message unfortunately. I don’t pay for ultimate yet but I’m sure that isn’t the reason. Because it outrightly says my fire tv and tv is not able to display 4K which isn’t right

[Brucemeister5 · Accepted solution]

@Shifan786 Have you checked the display setting on your Fire Stick? You need to have it set at either Automatic ( up to 4K ) or 2160p in order for the BT Sport app to play 4K. 

[Shifan786]

You legend 😂😂 I just did that now and it’s worked. Thank you so much!