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Message 1 of 4

BT Box Pro Dolby Atmos issue

No Dolby Atmos when watching live football on BT Ultimate via wifi, even though running through an Onkyo Atmos receiver. No atmos either on Netflix app. My old BT 4k box decoded atmos just fine for BT Ultimate and Netflix. My Apple TV 4k decodes BT Ultimate Atmos just fine, but I prefer to use BT Box Pro as the Apple TV picture sometimes has problems on BT Ultimate. All software updated. Is there a known issue and a possible fix?

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Message 2 of 4

Re: BT Box Pro Dolby Atmos issue

It would appear to be either a set-up or settings issue as we have a Pro Box and it puts Atmos through fine. I'm going HDMI to the TV and then HDMI out via eARC to my Soundbar.. TV audio is set to pass through and Pro Box just set to Surround. Pro Box is hardwired to the Smarthub...

All HDMI cables are 2.1

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Message 3 of 4

Re: BT Box Pro Dolby Atmos issue

Thanks for the suggestions.

Well, my BT box passes through my receiver, as does my Blu ray and apple tv, both of which my receiver recognises the atmos. I guess the BT box just doesn't play ball with a 2018 Onkyo atmos receiver. Oh well.

 

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Message 4 of 4

Re: BT Box Pro Dolby Atmos issue

Check the HDMI cablefrom the BT box is 2.1 standard 

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