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Message 11 of 18

Re: BT Sport Monthly Pass - No access

@DarrenDev Hi do you have any update for me? I expected this to have been fixed by now

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1,219 Views
Message 12 of 18

Re: BT Sport Monthly Pass - No access

No sign of a fix yet. There's mention of broken cookies which is causing the payment system and the orders system to fail to communicate (payment is taken, but the ordering system isn't told).

You could try launching a private window in your browser (which should disable all current cookies) and then try again.

Please note that you WILL be charged another £25, but I'll make sure all your excess charges are fully refunded.

I'll send you a temporary login to use, just in case - I know there's a lot that you're currently missing out on! Check your spam email folder in the next few minutes.
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1,198 Views
Message 13 of 18

Re: BT Sport Monthly Pass - No access

@DarrenDev hi I no longer want to subscribe. Please can you refund me the £50? Thanks

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1,167 Views
Message 14 of 18

Re: BT Sport Monthly Pass - No access

@DarrenDev please can you refund me?

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1,133 Views
Message 15 of 18

Re: BT Sport Monthly Pass - No access

@DarrenDev  Hi again please refund me the money

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1,123 Views
Message 16 of 18

Re: BT Sport Monthly Pass - No access

Sorry @Djones4291 I thought I'd messaged you - your refund was processed last week. It should have gone back onto the card you paid from.

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1,115 Views
Message 17 of 18

Re: BT Sport Monthly Pass - No access

@DarrenDev I haven’t received anything. Please can you re check

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Message 18 of 18

Re: BT Sport Monthly Pass - No access

The money shows as leaving us on the 1st
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