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AGiles87
Beginner

on ‎06-10-2022 9h46

3,103 Views
Message 1 of 19

BT Sport sound out of sync using Chromecast

The sound when watching BT Sport on TV via Chromecast from the app is significantly behind the video.

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18 REPLIES 18
DarrenDev
BT Sport Expert

on ‎06-10-2022 9h57

3,097 Views
Message 2 of 19

Re: BT Sport sound out of sync using Chromecast

Was this specifically just for BT Sport 2 last night @AGiles87? We received a few reports and are investigating.
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Robin
Contributor

on ‎06-10-2022 10h02

3,095 Views
Message 3 of 19

Re: BT Sport sound out of sync using Chromecast

Hello.

Please add me to the list with same issue. With me it is BT Sport 2 and 3.

BT Sport 4 buffers/pauses/freezes every 30 seconds or so, too.

I have tried everything that is recommended, nothing cures it. 

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AGiles87
Beginner

on ‎06-10-2022 10h12

3,085 Views
Message 4 of 19

Re: BT Sport sound out of sync using Chromecast

Both Tues and Wed, only tried BT Sport 2, will check this evening.

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DarrenDev
BT Sport Expert

on ‎06-10-2022 11h01

3,072 Views
Message 5 of 19

Re: BT Sport sound out of sync using Chromecast

Thanks guys - I'm watching it now, and see the same. We're investigating.
Sorry - I've been out of the office this week, so hadn't been able to investigate until now.
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andy_hants
Aspiring Contributor

on ‎06-10-2022 11h04

3,070 Views
Message 6 of 19

Re: BT Sport sound out of sync using Chromecast

I have the same issue and posted the details last night please see here for more information:

https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/Chromecast-sound-out-of-sync-on-BT-Sport...

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DarrenDev
BT Sport Expert

on ‎06-10-2022 11h15

3,063 Views
Message 7 of 19

Re: BT Sport sound out of sync using Chromecast

@Robin - I'm not seeing any issues with BT Sport 3, and not seeing any buffering on BT Sport 4. Are you still seeing these issues now?
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DarrenDev
BT Sport Expert

on ‎06-10-2022 11h55

3,049 Views
Message 8 of 19

Re: BT Sport sound out of sync using Chromecast

Thanks @andy_hants - I had spotted your thread too. We also had it via app feedback and email last night.

It's been an interesting morning of investigation - something that we didn't think possible has happened. We're not sure how, but the stream specifically for Chromecast came out of sync without affecting the streams on any other platform.
We've switched to another site whilst we investigate the broken one thoroughly - that's it back in sync now.
Sorry for the inconvenience.

@Robin - let me know if you're still seeing any issues with any channels.
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andy_hants
Aspiring Contributor

on ‎06-10-2022 13h14

3,040 Views
Message 9 of 19

Re: BT Sport sound out of sync using Chromecast

Hi Darren

Thanks very much for the quick response, it's all ok for me now. I will modify my app review as well. It's great to have access to people who understand and can investigate technical issues so quickly through this forum. It's quite unlike any other helpdesk I have experienced where you have to go through through several levels taking a long time before you get to communicate with someone who can actually help resolve things.

Andy

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Robin
Contributor

on ‎07-10-2022 13h29

2,978 Views
Message 10 of 19

Re: BT Sport sound out of sync using Chromecast

Will update next time I watch BT sport on Chromecast. Thank you.
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