Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AGiles87
Beginner

on ‎06-10-2022 9h46

3,226 Views
Message 1 of 19

BT Sport sound out of sync using Chromecast

The sound when watching BT Sport on TV via Chromecast from the app is significantly behind the video.

0 Ratings
Reply
18 REPLIES 18
DarrenDev
Distinguished Guru

on ‎06-10-2022 9h57

3,220 Views
Message 2 of 19

Re: BT Sport sound out of sync using Chromecast

Was this specifically just for BT Sport 2 last night @AGiles87? We received a few reports and are investigating.
0 Ratings
Reply
Robin
Contributor

on ‎06-10-2022 10h02

3,218 Views
Message 3 of 19

Re: BT Sport sound out of sync using Chromecast

Hello.

Please add me to the list with same issue. With me it is BT Sport 2 and 3.

BT Sport 4 buffers/pauses/freezes every 30 seconds or so, too.

I have tried everything that is recommended, nothing cures it. 

0 Ratings
Reply
AGiles87
Beginner

on ‎06-10-2022 10h12

3,208 Views
Message 4 of 19

Re: BT Sport sound out of sync using Chromecast

Both Tues and Wed, only tried BT Sport 2, will check this evening.

0 Ratings
Reply
DarrenDev
Distinguished Guru

on ‎06-10-2022 11h01

3,195 Views
Message 5 of 19

Re: BT Sport sound out of sync using Chromecast

Thanks guys - I'm watching it now, and see the same. We're investigating.
Sorry - I've been out of the office this week, so hadn't been able to investigate until now.
Reply
andy_hants
Aspiring Contributor

on ‎06-10-2022 11h04

3,193 Views
Message 6 of 19

Re: BT Sport sound out of sync using Chromecast

I have the same issue and posted the details last night please see here for more information:

https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/Chromecast-sound-out-of-sync-on-BT-Sport...

0 Ratings
Reply
DarrenDev
Distinguished Guru

on ‎06-10-2022 11h15

3,186 Views
Message 7 of 19

Re: BT Sport sound out of sync using Chromecast

@Robin - I'm not seeing any issues with BT Sport 3, and not seeing any buffering on BT Sport 4. Are you still seeing these issues now?
0 Ratings
Reply
DarrenDev
Distinguished Guru

on ‎06-10-2022 11h55

3,172 Views
Message 8 of 19

Re: BT Sport sound out of sync using Chromecast

Thanks @andy_hants - I had spotted your thread too. We also had it via app feedback and email last night.

It's been an interesting morning of investigation - something that we didn't think possible has happened. We're not sure how, but the stream specifically for Chromecast came out of sync without affecting the streams on any other platform.
We've switched to another site whilst we investigate the broken one thoroughly - that's it back in sync now.
Sorry for the inconvenience.

@Robin - let me know if you're still seeing any issues with any channels.
Reply
andy_hants
Aspiring Contributor

on ‎06-10-2022 13h14

3,163 Views
Message 9 of 19

Re: BT Sport sound out of sync using Chromecast

Hi Darren

Thanks very much for the quick response, it's all ok for me now. I will modify my app review as well. It's great to have access to people who understand and can investigate technical issues so quickly through this forum. It's quite unlike any other helpdesk I have experienced where you have to go through through several levels taking a long time before you get to communicate with someone who can actually help resolve things.

Andy

0 Ratings
Reply
Robin
Contributor

on ‎07-10-2022 13h29

3,101 Views
Message 10 of 19

Re: BT Sport sound out of sync using Chromecast

Will update next time I watch BT sport on Chromecast. Thank you.
0 Ratings
Reply