BT Sports 4K HDR on Channel 465 not working

[So-Fed-Up]

I have the VIP package and I have confirmed with BT that I have the Sports Ultimate package and should be able to watch in 4K HDR. When I go to Channel 465, I get the message ‘you need to set up BT Sport Ultimate HDR or add it to your TV package’. I have checked the HDMI connection is set to UHD (50fps 10bit), but I still gone get a picture. I’ve also tried a factory reset. Any ideas please?

[DarrenDev]

Does BT Sport Ultimate work (channel 433)?  I'm guessing not.

If not then it'll definitely be something that needs to be fixed on your account, so I can only recommend that you call in again and insist that a ticket is raised.

Sorry that you're getting the runaround, but this will be the fastest route to fix.

[zulu17]

Is   channel  433 viewable  on your box   ie is the issue  only with 465 or with both BT Sport Ultimate  channels ?

• ..  just seen Darrendev was quicker with a response 

[So-Fed-Up]

Yeah channel 433 doesn’t work either. I’ll follow it up with BT. Thanks for your help

[NigelB72]

@So-Fed-Up try going to the channel and press OK on your remote. If you've never viewed the channel before, it might just need to validate the channel against your subscription level...