That doesn't work. It seems just to take you to the BT website page, and as I said before, on that site the picture freezes after about 10 secs viewing (though the sound commentary continues). I am surprised my laptop is considered too old - it does support Windows 10!
Most laptops/PCs in the last 10 years support Windows 10.
If the picture freezes then it's most likely the same issue discussed in Solved: bt sports app on windows - BT Community which again confirms your laptop isn't quite up to handling it. As mentioned there, we should hopefully have a fix out next week to lower the quality to a level that your laptop can handle.
Your reply stated "we hopefully should have fix out next week. That was several weeks ago and problem persists. Please advise. Thanks
I am accessing via the My BT website. Is there a better way?
If I understand correctly, this fix isn't for the WP041 error, it's a separate freezing issue when viewing outside the BT TV player app. If that's not the case, I'm happy to be corrected. I can confirm for me attempting to watch EuroSport from the BT site causes the BT TV player to launch and error with WP041. It remains an annoyance and I have to reflect that I didn't get similar issues with using Sky's online view, I don't hit issues with ITVX, iPlayer or Netflix. I appreciate it is a fair bit of work to resolve, but I do feel either the app should be updated to allow EuroSport and other such programmes to be watchable, or support viewing from within the browser.
I am accessing vie the my BT site, which sends me to bt.com/sport, so I guess the answer is the former. The picture still freezes after a few seconds, though the sound continues ok
I'm not trying to access Eurosport, rather the standard BT Sport channels. It worked in the past (up till 3 months ago)!