BT telling me to upgrade

[Adam8]

BT is telling me to upgrade to the monthly pass even though I already have it.

[NeilO]

Hi, @Adam8 welcome to the community and thanks for posting. Are you getting that message when you log in to BT sport app?

Thanks

Neil

[Adam8]

I'm getting the message on the bt app and website. Already paid the £30 and not letting me on

[JohnC2]

Hi Adam8, sorry you're unbale to get into the app. Please call us on 0330 1234 150 and our customer services team will be able to check and hopefully fix this for you before the champions league tonight.

Cheers

John

[JohnC2]

Hi Adam8, did you get this resolved last night?

Cheers
John