Cancel subscription

[Fiolex]

How do I cancel TNT sports online

[Hunter2660 · Accepted solution]

If you have a rolling monthly pass, you can cancel via MyBT. If you're in a BTTV/EETV contract you will have to ring CS.

[Fiolex]

Hi,

Is there detailed instructions on how to do this? Going round in circles in My BT

Regards

alex

[Chris__S]

Hi @Fiolex 

Yes, you can cancel your account at any time, no strings attached.

Simply log into My BT, find discovery+ Premium (incl. TNT Sports) and choose ‘Cancel subscription’.

When you cancel, you can carry on watching content until your existing months billing period expires.

Chris S

[ed2000]

Yeah, I don’t think that works.
I had/have a £20/moth tnt/discovery+ contract. To cancel you have to phone up, go to some web page, phone a new number, wait until there’s a human, wait for 5 minutes while they apparently do something (take/finish another call?). Then you’re told “I’ve cancelled it but you can’t see this. And when you get a renewal txt be sure to reply NO”.

Complete con

[jaymorley]

I’m about to contact Ofcom about this.

been trying to cancel for weeks now and after lengthy calls with BT who said they could do this I was then told it could be done via the app. I tried MyBT app which only gives me the option to upgrade and also tried the Discovery app, which tells me to contact BT!

I think it is meant to be done via the BT app, manage subs section however when I click on to make changes it tells me I can’t upgrade.

what a farce!

[Kimberlin]

@jaymorley 

You probably need to try this route first because OFCOM probably won't do anything unless you have exhausted all the correct avenues

https://www.bt.com/help/contact-bt/complaints

[ed2000]

---

They’re awful - it’s a complete con.

I changed to Youfibre who bought out the end of my bt contract. I intend to never use bt ever again, they really really **bleep** me off.

good luck.

[jaymorley]

Hi Kimberlin, Apologies as it wasn’t a case of me expecting Ofcom to resolve it for me. It was more to highlight being unable to cancel or find reliable information on how to cancel.

I’ve been given incorrect information whilst being passed from one company to another without a resolution to something as simple as cancelling a service which I’m actually out of contract for all whilst still being charged. It really shouldn’t be that difficult to resolve. As someone that worked in telecoms dealing with Ofcom regularly, I’ve seen companies fall foul for less.

[Katie_B]

Hello @jaymorley. 

I am so sorry to hear about the experience you have had. 

I would love to see if I can get this looked into further for you. 

When you have a moment please check your community inbox. 

Katie