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Anonymous
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Message 1 of 9

Channel 465 in HDR

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Hello.

 

I took a pause when the football season ended on my BT sport ultimate.

I restarted it and it's come on this morning.

However, nothing in my setup has changed but on going to 465 and the test footage it says with a banner my TV doesn't have HDR and to go to 433.

I never had this problem before and yes it is fully HDR compatible. 

What's going on??

 

Thank you 

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Anonymous
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Message 2 of 9

Re: Channel 465 in HDR

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Update..
The TV says it's getting the HDR signal and I can tell from the Bertie Basset colour palette is definitely on..
So why the banner saying it's not?
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Anonymous
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Message 3 of 9

Re: Channel 465 in HDR

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IMG_20220801_115105-min.jpg


 So here it is. The error message I get despite the TV acknowledged a HDR signal on bottom right..What's going on? 

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Message 4 of 9

Re: Channel 465 in HDR

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I occasionally see that message sometimes even after it has switched to HDR on the tv - it usually goes after a few seconds.

Usuaully occurs only the first time I use the box for a while.

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
Anonymous
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Message 5 of 9

Re: Channel 465 in HDR

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Thanks for the reply.

Do you know if they've tweaked the TV picture settings recently as I'm seeing notable differences of improvement in HD channels.

I still have to turn off the frame rate matching setting though as I see judder on the TV picture despite all enhancements off on the TV.

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Message 6 of 9

Re: Channel 465 in HDR

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There was a discussion about the frame rate issue - I think if https://community.bt.com/t5/YouView-from-BT/BT-TV-Box-Pro-comments-questions/m-p/2243663#M67346

I've not noticed any changes to HD but I tend only to use the UHD channels.

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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Anonymous
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Message 7 of 9

Re: Channel 465 in HDR

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Forgive me for asking but what's in uhd apart from channel 465??
Do you mean Amazon and Netflix content?
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Message 8 of 9

Re: Channel 465 in HDR

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433 is UHD - 465 is UHD/HDR.


@Anonymouswrote:
Forgive me for asking but what's in uhd apart from channel 465??
Do you mean Amazon and Netflix content?

 

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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Anonymous
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Message 9 of 9

Re: Channel 465 in HDR

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Happy to report thanks to an intervention by Moderator Dave the issue seems resolved.

I had all the correct settings in harmony with my Philips Ambilight TV and my BT pro box with one exception - we changed it to 10bit from 8bit and ensured hdmi frame rate matching was turned off.

Thanks Dave, and everyone else who contributed. 🙂