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alex_gilkes
Beginner

on ‎04-08-2022 9h57

1,255 Views
Message 1 of 3

Charged for BT Sport even after cancelling it

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I've just received another bill for BT Sport (mobile app subscription), I cancelled via the online web form many weeks/months ago. I originally purchased it for the Champions League final but cancelled immediately afterwards. I have been billed 2 or 3 times since. Please can you provide a refund and ensure that it doesn't happen again? I have tried the helpline, but I didn't get anywhere. 

 

alex_gilkes_0-1659603379176.png

 

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DarrenDev
BT Sport Expert

on ‎04-08-2022 10h06

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Message 2 of 3

Re: Charged for BT Sport even after cancelling it

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What do you mean when you say you didn't get anywhere? Your best option would be to call the helpdesk and speak to an advisor.
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alex_gilkes
Beginner

on ‎04-08-2022 11h15

1,229 Views
Message 3 of 3

Re: Charged for BT Sport even after cancelling it

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I got through in the end and the agent resolved it. 

Thanks 

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