cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,079 Views
Message 11 of 32

Re: HBO shows are not available?

@DarrenDev I’ve paid bt directly for bt/tnt sports on sky (sky+hd box) since 2017, so before sky were allowed to sell it direct to customers and in the time when bt allowed orders without broadband on the account.

in that time I’ve had access via the old bt sports app, the discovery plus app and now hbo max with the entertainment via discovery.

now my displeasure lies in the inability to add an hbo entertainment tier to my hbo sports plan via my bt account especially given that this is the only way i can access the content via an app without upgrading my sky hardware.

furthermore it seems that bt would fundamentally be willing to block me from giving them more money.

I  appreciate you don’t make the decisions but I was just wondering if you had an inkling as to why this decision was made and whether the ability to add it to you bt bill will be added in the future?

1,077 Views
Message 12 of 32

Re: HBO shows are not available?


@mrmessywrote:

If you have the TNT sports package you can’t watch anything else unless you change your subscription, it’s all about getting more money out of your wallet. So you’re getting less not more


If you were a Discovery+ customer before today nothing changes, you can still view content on the Discovery+ app. It's TNT Sport that has moved which, if you have a sub, you now view via the HBO Max app. So in effect nothing has changed.

0 Ratings
Reply
1,065 Views
Message 13 of 32

Re: HBO shows are not available?

Cheers @Hunter2660 . I have TNT Sports through my BT broadband contract via the Sky TV platform and streaming it on HBO Max isn't an issue as I transferred it over this morning. What I want to do is combine TNT Sports with HBO Max as it is a much better price than my current deal with BT. So, I want to cancel TNT Sports with BT but unfortunately there's no way of getting through to speak to someone...

0 Ratings
Reply
1,011 Views
Message 14 of 32

Re: HBO shows are not available?

@DarrenDev I’ve discovered that I can pay hbo max separately for the hbo entertainment if I wanted to on the same hbo account as my bt tnt sports subscription, so I’m all good now 

0 Ratings
Reply
865 Views
Message 15 of 32

Re: HBO shows are not available?


Are we meant to be able to view the sports in the HBO app without subscribing in the HBO app?

my log in on HBO says manage my subscription through Discovery, so I can’t upgrade to see HBO shows and films. And when I log into discovery it says manage my account with BT, but I’m no longer with BT, so I can’t change anything

0 Ratings
Reply
847 Views
Message 16 of 32

Re: HBO shows are not available?

@stewarthastings  Login to the hbo app using same credentials as discovery plus to get the sports 

0 Ratings
Reply
843 Views
Message 17 of 32

Re: HBO shows are not available?

Hi, the sports wasn’t the issue it was changing plan to get HBO too. Says manage through discovery, log in to discovery and it says manage through BT and I don’t have BT now

0 Ratings
Reply
843 Views
Message 18 of 32

Re: HBO shows are not available?

@stewarthastings try logging into hbo via the website and go to manage subscriptions and you should be able to add an entertainment tier there by paying hbo direct for that plan

0 Ratings
Reply
839 Views
Message 19 of 32

Re: HBO shows are not available?

No it sends me an endless loop of manage plan on discovery and discovery says manage plan in BT but I can’t get there anymore so just started a new account with a new email but thanks

0 Ratings
Reply
763 Views
Message 20 of 32

Re: HBO shows are not available?

@stewarthastings 

The following is the advice posted today (  28 March on EE community)

“It should be possible to add a direct paid subscription for the other tiers, however for some people the option isn't visible. The data is being cleansed next week, to hopefully resolve that. Keep checking the HBO Max web site subscriptions page for an option to add more content. “