Listing wrong on #465 for HDR

[ozsat]

Tonight's boxing is listing on #433 - but is not listing on #465 where it is present in HDR.

[zulu17]

Yes that is the case and I did raise a thread 5 days ago

https://community.bt.com/t5/TNT-Sports-on-TV-Online-player/Fight-Night-Live-TNT-Sport-Ultimate-29Jul...

that so far has received no response.

[ozsat]

We had this issue for a while about a year ago. @DarrenDev 

[DarrenDev]

Unfortunately the script we wrote to validate the listings every day no longer works, as our schedule doesn't tell us if it's Ultimate or not anymore (as we no longer have Ultimate in the BT Sport app).
I've added it to the list of things to raise with WBD next week.

[ozsat]

I would not be surprised if this channel actually ends up totally HDR - with non-HDR source being faked as currently done on Sky Sports UHD and TNT Ultimate on Sky platform.

[ozsat]

@DarrenDev- should the National League football on Saturday be listing on #465?  It is on #433

[DarrenDev]

I'll let you know if I manage to find out @ozsat - I've asked around internally to see if we have any view of this info.

[Brucemeister5]

Ch465 no longer appears on the iOS BTTV app which means that I’m not able to set up recordings when away from home. I’ve tried unpairing and pairing again on my phone but the channel is still not available on the app.

[DarrenDev]

Confirmed @Brucemeister5 - now investigating why

[DarrenDev]

At this point I'll hold my hand up and say that we genuinely have no idea what has caused the HDR channel to disappear from the BT TV app guide - mainly because we don't know how it appeared there in the first place. It's possible that it was added to the general channel list, meaning it would have shown even for users who didn't have a Pro box. That's not considered acceptable behaviour though.

I'm just updating the apps now, to properly recognise when they're paired with a box that declares HDR support. It'll be available in the BT TV app beta on Android later this evening, and in the next BT TV app update on iOS (available on all devices within the next 7-10 days).