<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
@DarrenDev hi again and thanks for your help. Still not fixed . Tried reset of hub and did not work. Also upsets the Digital Voice phone and have to re-pair it and put back contact details which get lost. So where do I go from here.
Your best option would be to call the helpdesk. I could raise the fault for you, but it goes to a different team who are currently flat out dealing with discovery+ issues so it would take longer to be fixed than via the helpdesk.
Update on my Ipc6023 error message which happened when I was unable to access subscription channels through EPG although they are available in the app. Spoke to two advisors today for a total of 54 minutes. Still no solution. Matter now passed to technical team which could take another five days to get in touch. Will keep you informed.
