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Message 11 of 14

Re: Loss of TV service

@DarrenDev  hi again and thanks  for  your  help.  Still not fixed . Tried reset of hub and did not work. Also upsets the Digital Voice phone and have to re-pair it and put back contact details which get lost. So where do I go from here.

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Message 12 of 14

Re: Loss of TV service

Your best option would be to call the helpdesk. I could raise the fault for you, but it goes to a different team who are currently flat out dealing with discovery+ issues so it would take longer to be fixed than via the helpdesk.
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Message 13 of 14

Re: Loss of TV service

@DarrenDev thanks Darren will do.

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Message 14 of 14

Re: Loss of TV service

Update on my Ipc6023 error message which happened when I was unable to access subscription channels through EPG although they are available in the app. Spoke to two advisors today for a total of 54 minutes. Still no solution. Matter now passed to technical team which could take another five days to get in touch. Will keep you informed.

  

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