NOWTV not showing in EPG

[BobAcorn]

Yes, I do, top left - next to search.

[DarrenDev]

Just to check again - you definitely have a BT Broadband landline service right? It won't work over the Hybrid Connect service (i.e. the temporary 4G service you get whilst waiting for broadband to be installed).

[BobAcorn]

Ah!

Thanks for that.

Yes, I have broadband through Hybrid Connect via EE. I didn’t realise that it would be such an effect on service.

I’ve been waiting for Openreach to connect me since 16th August. I had moved house and only went with BT because Virgin, who I was with before, haven’t reached this area yet. 😒

[DarrenDev]

Afraid so - the BT TV channels are delivered over multicast, which doesn't work over mobile data. You'll need to wait for the landline to be installed to get all the channels in the EPG.
For now, you'll need to use the Now TV app.

[BobAcorn]

Thanks for your help DarrenDev.

I’m hopeful that I may have my broadband and telephone line installed soon.

BobAcorn