No audio on BT Sport ultimate on Virgin V6 box

[Pieman23]

I was watching BT Sport Ultimate via a Virgin V6 box when the audio suddenly cut out. I made no changes to audio setup and I have watched BT Sport Ultimate in the past with no problem. I have tried changing audio settings on the V6 box (which I have also reset) and the TV but to no avail. Audio is fine on all other channels including the BT Sport HD channels.

Any suggestions gratefully received.

[NigelB72]

Are you watching via the BT Sport app or Virgins EPG?

[Pieman23]

Virgin EPG

[NigelB72]

Ahh ok. You'll need to contact Virgin Media then in the same way you would for broadcast issues on any other channels...

[ozsat]

There is (or was) a known sound fault on VirginMedia with Ultimate in the Nottingham and Derby area.

[Pieman23]

Fair enough - just wondered if anyone had come across this problem and had a solution

[Pieman23]

Thanks - Looks like it’s a new issue in our area and Virgin Media are working on it