Problems watching sport on windows now the sport app has been stopped.

[Buffman57]

Football in our house is a big deal. We normally watch using the various apps like sky go and even on Amazon Prime without any issue. This used to be the case when using the BT Sport App on my windows laptop when using a mini display port to hdmi adapter to watch on the large screen tv. Unfortunately now the BT Sport app has been abandoned for windows machines we have no other option but to log into our bt account and live stream from there. This is where the trouble begins however. The football ceases to be 'live' streaming due to the copious periods of buffering during the match, which make events almost impossible to watch. Broadband speed has been tested and is not an issue and we have tried different browsers, Edge, Chrome and Firefox with adblockers on and off but making no difference at all.

Noticeably when trawling the net, many patrons seem to be suffering the same problems with BT's own forum representative suggesting this is but a minor problem to a few,  with the problem due to the software running at the owners end and nothing to do with BT. This feels like a massive slap in the face to us as customers of BT.

I have now spoken to 3 representatives at BT about the issue and how to solve it. Using wifi direct to my smart tv was suggested using the BT Sport app on my android phone. This mirrored everything on my phone perfectly but when employing the app gave an error code basically suggesting the mirroring was a copyright infringement.

Another tech representative suggested using an MHL usb c to hdmi adapter on my Redmi Note 9 S and after taking advice from colleagues suggested it should work. Should!! Why buy an adapter on the say so of 'it should work'.

So come on BT and give me the pertinent help and information to solve this problem, or is it that you just don't care?

Prove me wrong as I am sick of spending 2.5 hours on the phone to you with no answers forthcoming. Yes we can watch on the BT box but we want to watch on additional devices as we should be able to, and as we used to be able to with the old app.

Pete.

[pottyperson]

Would a £30 Chromecast do? With the BT Sport app on a mobile phone it will set up a link from your router to any TV with an HDMI socket.

[Carlusha]

@Buffman57 

Apologies if I am missing something in your post BUT, surely, if you have a Smart TV and you are a BT Sport account holder, you should download the App on to your TV?

Works a treat on both our Sony and Samsung TVs without any problem whatsever and what's more, nothing in our home is connected. Both TVs are WiFi connected to the SH2.

[Buffman57]

Unfortunately our smart tv must be around 8 years old now. Its an LG and makes no allowance for downloading apps  unfortunately.

[Buffman57]

To be honest I am now thinking of grabbing an Amazon Fire stick at £29. Much the same of course as the Chromecast but with the Amazon Prime app built in enabling me to watch football on Prime and the bt sport app which is supported apparently. Obviously i'm feeling miffed about having to spend out another £30 to cater for our enjoyment but the BT technical service are about as useful as a chocolate fireguard. The engineer was here today and didn't even know the Bt sport App for windows had stopped. As for connecting up my android phone to the tv and using the App that way without getting a copyright infringement notice they could only suggest it should work. Unfortunately I don't think using a usb c to hdmi adapter will avoid the dreaded copyright infringement notice. But there you are, BT, always putting the customer first!

[NigelB72]

@Buffman57 if you're going down the stick route, I'd recommend a Roku over a Firestick. We've had both and the Roku is a lot better 

[DarrenDev]

The copyright message appears when your phone and TV cannot negotiate a secure video channel between them. There are so many different combinations of phone and TV, it would be impossible for us to say what does and doesn't work.

I've yet to see any examples of it not working when directly connected with an hmdi cable, but that doesn't mean there aren't any - it cannot be guaranteed.

You'll always find a better experience using a dedicated device though - e.g. an Amazon fire stick.