TNT Sports not showing on program guide.

[macj180]

I can view TNT sports on the discovery plus app but not on the program guide on my pro box? Do I need to do something else to get them to appear? I have Sky sports on Now tv and they show on the guide.

[DarrenDev]

I can't see any reason why you wouldn't see them in your TV Guide. So channels 408 - 411 are just missing completely? What if you press Yellow when on the TV Guide - could you maybe have hidden them?

[zulu17]

Observation. 

There is this thread

https://community.bt.com/t5/TV-Content-including-TNT-Sports/Now-TV-channels-showing-on-EPG-but-not-a...

of potentially similar issue with this box.

[DarrenDev]

It should be an all or nothing thing - either all the subscription channels appear, or none of them do. I'm not aware of a config that would include the Sky Sports channels, but not the TNT Sports channels.

[rbz5416]

What's the full story?

• Did you have the channels previously on the Pro Box but they've disappeared?
• Did you have the channels on another box but changed to the Pro & now not showing?
• Are you perhaps inadvertently subscribed to the app only access?

[macj180]

Sorry I wasn’t very clear. I can see TNT sports on the programme guide but when I click on it I get this message. 

You need to set up TNT sports 1 or add it to your tv package. 
Press ok for more info.

When I press ok nothing happens?

[macj180]

I didn’t have discovery + on my old box and only added it to the pro box. 

[DarrenDev · Accepted solution]

Could you please try launching the BT Player from the apps menu. Does that launch ok? It's a good test of whether the box and account are set up correctly.