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Message 1 of 8

TNT Sports not showing on program guide.

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I can view TNT sports on the discovery plus app but not on the program guide on my pro box? Do I need to do something else to get them to appear? I have Sky sports on Now tv and they show on the guide.

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Message 2 of 8

Re: TNT Sports not showing on program guide.

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I can't see any reason why you wouldn't see them in your TV Guide. So channels 408 - 411 are just missing completely? What if you press Yellow when on the TV Guide - could you maybe have hidden them?
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Message 3 of 8

Re: TNT Sports not showing on program guide.

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Observation. 

There is this thread

https://community.bt.com/t5/TV-Content-including-TNT-Sports/Now-TV-channels-showing-on-EPG-but-not-a...

of potentially similar issue with this box.

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Message 4 of 8

Re: TNT Sports not showing on program guide.

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It should be an all or nothing thing - either all the subscription channels appear, or none of them do. I'm not aware of a config that would include the Sky Sports channels, but not the TNT Sports channels.
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Message 5 of 8

Re: TNT Sports not showing on program guide.

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What's the full story?

  • Did you have the channels previously on the Pro Box but they've disappeared?
  • Did you have the channels on another box but changed to the Pro & now not showing?
  • Are you perhaps inadvertently subscribed to the app only access?
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Message 6 of 8

Re: TNT Sports not showing on program guide.

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Sorry I wasn’t very clear. I can see TNT sports on the programme guide but when I click on it I get this message. 

You need to set up TNT sports 1 or add it to your tv package. 
Press ok for more info.

When I press ok nothing happens?

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Message 7 of 8

Re: TNT Sports not showing on program guide.

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I didn’t have discovery + on my old box and only added it to the pro box. 

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Message 8 of 8

Re: TNT Sports not showing on program guide.

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Could you please try launching the BT Player from the apps menu. Does that launch ok? It's a good test of whether the box and account are set up correctly.
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