Unable to cancel BT Sport Monthly Pass

[lc1993]

Hi there 

I've seen this a few times on the forum and I'm having the same problem. 

I am given the option to cancel my monthly pass but keep getting hit with an error message saying it has been unsuccessful. 

I have made my first payment and I only have one account option to select from on the top right of my page so don't think it's the case I have multiple accounts. 

Any advice on how I can rectify this situation to cancel online? 

Cheers 

[NeilO]

Hi, @lc1993 welcome to the community and thanks for posting, I'm sorry you're getting an error when trying to cancel your BT Sport monthly pass.

I'll send you a private message so you can send over your details to the moderation team and we'll be happy to help.

Thanks

Neil