Unable to cancel my subscription

[Sekioo]

I have been trying to cancel my TNT subscription as it is getting far too expensive. I have been trying for a week straight and every time I click to cancel I get an error message saying something went wrong. Surely if I want to cancel my subscription nothing should be going wrong. Has anyone else experienced this issue?

[Ali_A · Accepted solution]

Hi @Sekioo 

Sorry to hear you've been having difficulty cancelling the additional service following the steps on How to change or cancel a BT phone, TV or broadband package

Please give our Customer Service team a call where a guide will be able to help manually complete the request for you. 

Ali