Why Can't I Cancel TNT Sport Online?

[Kimberlin]

You can't downgrade without speaking to someone in a call centre because that clearly means a loss of revenue for the organisation concerned. More regulation should be introduced to force all companies into allowing customers to downgrade any area of service they have taken subject to contract limits, without the need to even speak to whoever provides that service. It's yet again another method of making life as utterly awkward as possible for the customer whilst giving the organisation the benefit that some customers will just give up trying to cancel subscriptions. Only by speaking out against these practices will anything change.

[Hunter2660]

This is why subscribing direct to Now is so attractive, you can cancel online with little fuss...... you will usually get an offer to keep the subscription when you do. So easy, if you can do without the recording facility through the Pro Box.

[Kimberlin]

Agreed. I've subscribed and cancelled with Now on numerous occasions for various channels. It's very easy to cancel and very easy to restart.

[Rob5757]

Yes funny that!!!

[Rob5757]

If Now carried TNT Sports I would cetainly go to them for the ease of stopping and starting as you have described.  I presume that they do not waffle on with loads of sales pitch stuff, which is basiclly wht the operatives at BT are doing.

[garybs29]

Yes, god forbid the agent on the phone should do what their employer obviously wants!

[DarrenDev]

If you buy a standalone TNT Sports pass via BT, you can stop and start it online whenever you want.
If you buy it discounted as part of a broadband or TV subscription, you need to call.

[Hunter2660]

You can also buy a discounted TNT sub through Amazon Prime, if you have Prime, for 12 months, cancel online. It can be done.

[paps66]

After receiving an email about TNT Sports not being free anymore and £15 a month I went to manage account as advised in MyBT account. Click to manage and told to ring a number to cancel- as usual go to keypad for options - clicked then sent a text - clicked options again then given another number to ring - put in a queue with some 'music?' for ages and eventually spoke to someone! He told me a text would be sent for security - didn't receive. Had to go through security check. Cancelled order which took another 5 minutes on hold. Got a little bit of a sales pitch but he eventually got the message I wanted to cancel but would need return the BT set top box - fine there are other services. A process that took over 30 minutes. The point I am making is that you should be able to do this straight away online - what a palaver BT!

[IrememberBuzby]

'BT Guides' seem to be all about the sales pitch and I would presume commission. Online chats can take an hour after all the waiting between messages. Nothing is easy except upgrading and you are only upgrading the amount you pay not the service you receive. 

I was a customer for years. I have now ended my contract for free, received a refund (after much badgering) and moved to Satellite.