Is BT TV app not available on tvs/Xbox?

[bigdaveygeorge]

Hi,

I have a new TV in another room, I wanted to install the BT TV App on my TV or Xbox in this room as there is no aeriel available to watch my BT subscription.

These instructions imply I can do this but the BT TV app isn't available on my TV or Xbox only BT Sport.

https://www.bt.com/help/tv/learn-about-tv/tv-app/samsung-smart-tv/watching-programmes/how-to-install...

Is the BT TV app therefore not available and these instructions are incorrect?

Is there any means of accessing my BT TV in another room where there is no aeriel like I can do with the BT TV/Sky Go app on my phone?

[NeilO]

Hi, @bigdaveygeorge welcome to the community and thanks for posting, do you have a Samsung TV? The BT TV app isn't available on Xbox sorry. The following BT.com help pages list the devices that you can install the BT TV app on. 

Thanks

Neil

[bigdaveygeorge]

Hi,

Its a Samsung AU9000, which is a 2021 model.

I can only find BT Sport on the apps list.

It would appear those docs I found are for BT TV App Extra for £5 per month, while there is info on this I can't find anywhere on the BT site within my account to order it, and as the app isn't listed in the Samsung TV's apps list I'm not sure it would of much use anyway...?

[NeilO]

@bigdaveygeorge Thanks for clarifying that, I would have thought it should be listed in the Samsung TV app store. I'll cc in our app expert to see if he can help.

@DarrenDev are you able to offer any advice on this when you're next in the community?

Thanks

Neil

[DarrenDev]

Not good news I'm afraid - the BT TV app isn't currently available on Samsung 2021 models. Samsung imposed additional requirements on apps in 2021, and we don't currently have the resource to update it.
I've just chased the dev team lead for an ETA on when it might become available - I'll update here when I know more.

[bigdaveygeorge]

Oh no, anyway I've since realised I wouldn't be able to watch most of the channels anyway as the Freeview channels can't be viewed within it so the only thing I'd be able to access is BT Sport which I can get the app for.

I will need to decide whether it's worth getting an aeriel fitted in the room and another BT box.

It might be worth updating those docs I linked in the original post with this info, quite a large part of why I selected to buy the Samsung TV was because of that article! Nevermind.